Things to consider: What were you doing when you crashed? What kind of device are you playing on? What steps have you already attempted to resolve this? Finally, whenever possible please provide a video showing the crash happening, or a screenshot of any visual errors, as this will help us more quickly resolve your issue. Still need help?When contacting us, please provide as many details as possible, as well as your Thug Life User ID which is found under the in-game settings. Some iPhone devices might respond better to our game than others. Sometimes these specs alone aren’t enough to enjoy the games and the game may not load or perform optimally on them. Also, please do bear in mind that the game may be unstable if your phone is running a modified OS or a custom ROM.ĭevices such as the iPhone 4S, iPod Touch 5th Gen, iPad 2 and iPad Mini only have 512MB RAM. Devices are made for different purposes, and not all lend themselves to gaming. We cannot guarantee these specifications alone will be enough to run the game. In order to fully enjoy our game, our game requires at least the following specs: Battery saving mode can cause issues with our games, so please make sure you have not enabled this mode on your device. Please make sure you are not playing the game while using battery saving mode.Don't worry, your game status is synched to your Facebook account automatically, so you won't lose any progress as long as you log back into the same Facebook account! As a last resort, you can try deleting and reinstalling the game or app.If you are playing via the Facebook app, you can try resetting your Facebook app cache.If your device regularly has less free memory, you may need to close other open apps in order to clear up some memory. We recommend having at least 2GB of free memory when running games. Make sure that your device has sufficient free memory.If you are playing via the Facebook app, please make sure that you are running the latest version of that.
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